Steven Johnson outlines his experience with Universal Remote Controls

He highlights the expectations that people have that their technology should just work.

“Let me just repeat this for the six of you who are still reading: I buy a new remote control to simplify my media experiences, and it crashes during a firmware upgrade! And then stops working altogether! I suppose that’s one way of simplifying your media experience — use a remote that literally does nothing. At this point, I think it’s preferable to the alternative.”

But it does have a happy ending.

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